1. Introduction
To provide you with the full range of BBI AI Labs’ services, we may need to collect certain information about you. BBI AI Labs is committed to protecting your personal data across all interactions, including online, over the phone, via email, or through other communication channels.
We strictly adhere to data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
You have the right to withdraw consent for us to contact you at any time. You may also request the removal of your personal data from our records by emailing [email protected].
This Privacy Policy explains:
- What information BBI AI Labs collects about you
- How your information is used
- When we may contact you
- If and when we share your data with third parties
- How long will we store your information
- How you can access or update your data
- Your rights under GDPR
- How to contact us regarding privacy concerns
For information on our use of cookies, please refer to our Cookies Policy.
2. What Information Do We Collect?
We may collect personal data when you:
- Sign up for services, newsletters, or online content
- Contact us via phone, email, or web forms
- Participate in live chats, competitions, or surveys
- Create an account on our platforms
Personal details collected may include your name, email address, phone number, and mailing address.
Additional Personal Information
In some cases, we may require additional information (e.g., job applications). When this occurs, we will clearly explain the purpose of data collection and your rights regarding consent.
Use of Cookies & IP Addresses
We collect IP addresses and use cookies to enhance user experience. For more details, refer to our Cookies Policy.
3. How Do We Use Your Information?
BBIAI Labs processes personal data for the following purposes:
- To provide requested services and respond to inquiries
- To improve user experience and website functionality
- For internal analytics and statistical reporting
- For service-related communication (e.g., password reminders, maintenance notices)
- For marketing purposes, if consent has been given (with opt-out options available)
Your data is processed in compliance with GDPR and is not used for unrelated purposes without your explicit consent.
4. When Will We Contact You?
We may contact you:
- To provide updates on services or activities you have signed up for
- If you have requested further information from us
- Regarding any content contributions you have submitted
- For surveys and feedback requests (participation is optional)
- For marketing purposes, if you have opted in (with an option to unsubscribe at any time)
5. Do We Share Your Information?
Your personal data remains confidential, except in cases where:
- We are legally required to disclose information (e.g., to law enforcement)
- Third-party service providers assist in delivering our services (these providers must comply with strict data protection requirements and cannot use your data for their purposes)
BBI AI Labs does not sell or share your data with third parties for marketing purposes.
6. Data Protection for Users Under 16
If you are under 16, you must obtain parental/guardian consent before providing personal data. Without this consent, we cannot process your information.
7. How Long Do We Retain Your Data?
We store personal data only for the relevant service or contractual obligations as long as necessary. If you wish to withdraw consent or request data deletion, you can do so by contacting us at [email protected].
8. Accessing and Updating Your Information
Under GDPR, you have the right to:
- Request a copy of the personal data we hold about you
- Request corrections to any inaccurate data
- Request deletion of your personal information (subject to legal requirements)
Requests must be accompanied by two forms of ID for verification. In some cases, a reasonable fee may be charged for excessive or repetitive requests.
9. International Data Access
BBI AI Labs is based in the UK, and all personal data is processed in accordance with UK data protection laws. If you are accessing our services from outside the UK, your data will be handled under these regulations.
10. Chatbot Data Storage
Names and email addresses submitted via our chatbot are stored for six months. They are not used for marketing purposes and are only accessed if the user has requested direct contact.
11. Third-Party Website Links
Our website may contain links to third-party websites. These external sites operate under their own privacy policies, and BBI AI Labs is not responsible for their data protection practices. We recommend reviewing their policies before providing personal information.
12. Privacy Policy Updates
BBI AI Labs may update this Privacy Policy from time to time. Changes will be reflected on this page, and major updates will be communicated through a website notice. We encourage users to review this policy periodically.
13. How to Contact Us
For any privacy-related inquiries, please contact us at:
BBI AI Labs Website
Email: [email protected]
Address: Pearland House, 207 Desborough Road, High Wycombe, Buckinghamshire, HP11 2QL
